Mobile Workforce & Operational Support (MWOS) Revamp
Upgrading the customer service system easily.
Mobile Workforce & Operational Support (MWOS) Revamp
Upgrading the customer service system easily.
Mobile Workforce & Operational Support (MWOS) Revamp
Upgrading the customer service system easily.
Overview
Project Goals
The existing MWOS system at HEC was reaching the end of its useful life; its old technology was insufficient for today′s high-speed requirements. To increase efficiency, several component systems needed upgrading. The success of this project was crucial to the business continuity of the mobile workforce and operational support at HEC.
• Improved customer service
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Reduced operating and IT costs through business process efficiencies
Our Solution
We deployed a team including business analysts, system analysts, usability specialists, and application architects to assist HEC in gathering and analyzing the requirements for upgraded component systems. We subsequently helped define the technical architecture for and implement these systems.
Project Results
The new MWOS system is faster and more reliable than the previous system. Its upgraded component systems enable support to be handled more smoothly than before, allowing them to run at peak potential.
Specific functionality included:
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